About
Our method
A survey is only worth what it can be relied upon for. Our method is built for that.
Our principles
- Independence
- We carry out no transport, handling or trading activity. Every appointment is checked for conflicts of interest before acceptance.
- Joint survey
- Findings are established in the presence of the parties concerned, recorded and dated. That is what makes the report enforceable.
- Traceability
- Dated and captioned photographic record, supporting documents annexed, documented chain of custody for samples.
- Transparency
- Our strategies and our steps are explicit. We make a point of complying with the legal framework of our sector.
- Promptness
- Appointment accepted within two working hours, attendance arranged immediately after, claims duty line 7 days a week.
A typical assignment
Marine cargo claims survey
- 01
Appointment and acceptance
Appointment received, conflict of interest checked, mandate and scope confirmed within two working hours.
- 02
Attendance on site
Attendance at the terminal, warehouse or consignee premises. Joint survey with the parties present, dated photographic record, sampling where required.
- 03
Findings and cause investigation
Examination of packing, stowage and carriage conditions. Documentary review: bill of lading, delivery note, exceptions, temperature logs.
- 04
Quantification and preservation of recourse
Loss assessed against supporting documents, advice on salvage and salvage sale, letter of reservation issued to the carrier within statutory time limits.
- 05
Report and follow-up
Survey report issued, followed by assistance during settlement and answers to any further questions from the underwriter.